Terms & Conditions

Our Return Policy

We realize that shopping online is convenient, but it can also be difficult with returns. We are confident that you will truly love the products you receive; we know that returns are common and understand the frustration and inconvenience this can cause. We strive to make the return process as simple and accommodating as possible for the customer. If you are not 100% satisfied with your purchase, you can return your order for a full refund (excluding any applicable shipping fees), given that your order was made within 30 days and your items are still in new or unused condition. All return requests will gladly be accepted for new, unused items within 30 days of purchase, excluding confirmed final sale products. We do not charge a restocking fee on any returned orders.

Please report any damaged or incomplete goods within 7 days of delivery.

Return shipping will be a flat fee and will be deducted from the amount of the total refund. Church and Company will arrange with the customer for the item to be pickup. All returned merchandise must arrive in resaleable condition – products must be uninstalled, undamaged and with their original packaging. If the item arrives and is found to not be in a resaleable condition, we have the right to refuse the package(s) and refuse the return. All products will be inspected upon arrival by our team at the warehouse and approved for credit. Refunds will be posted to the original payment. If the original payment is unable to be processed, the refund will be issued as a store credit. Return requests outside the 30-day return policy may be considered for store credit as long as the items are unused and uninstalled condition with the original packaging.


Help with Returns

Step One

Please email us at  returns@churchandcompany.comwith the following information to get your return started:

  • The Order number
  • The specific item you wish to return
  • The reason for the return
  • If the item is defective or damaged during shipment, photographs may be requested

 


Step Two

Once your return has been approved, we will email you a Prepaid Shipping Label for a flat fee, or you may ship it back at your expense.

 That’s it! Once your items are received in the warehouse they will be evaluated; once completed your account will be credited for the amount returned (excluding any shipping fees).

We aim to resolve all return/replacement requests within 24-48 business hours.


Cancellation Policy

If you wish to cancel an order, it must be done before the order has shipped. Please note that you may have to cancel on the same day, as we complete orders quickly so they can be shipped at once.
Please email us at customerservice@churchandcompany.comwith following information to begin the cancelation process:

  • The order number
  • Specific item you wish to cancel
  • Reason for cancelation
  • Confirmed final sale items cannot be canceled

Please note if an order is refused during delivery, the customer will be subject to paying any Return to Sender fees, calculated by the shipping company. All Return to Sender fees will be automatically deducted during the processing of the refund once the order has been received at the warehouse.